Shipping policy

Shipping Policy

All orders are processed within 48 hours (2 business days) after payment has been received.

Please note that orders are not processed or shipped on weekends or public holidays.

We partner with Aramex for reliable and nationwide delivery across South Africa.

Once your order has been shipped, delivery typically takes:

Please note that delivery times may vary during peak periods or due to unforeseen courier delays.

Once your order has been dispatched, you will receive a tracking number via email or SMS from Aramex.

You can use this tracking number to follow your delivery every step of the way.

We currently deliver nationwide across South Africa.

Please ensure that all delivery information is correct at checkout.

BionicKids cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

While we work with trusted courier partners, delays may occasionally occur.

If your order has not arrived within the expected timeframe, please contact us and we will assist in tracking your parcel.

If you have any questions about shipping, please contact us:
hello@bionickids.co.za
+27 61 718 6984